Let’s get your tile sorted.

What to include

Describe what you expected and what happened. Include your browser, device, selected date range, template and output format, and the text of any error message. A screenshot with sensitive business information covered can help.

Do not send passwords, access tokens, customer data or full order exports. If the issue is specific to your store, share only the store domain and the minimum information needed to investigate.

Before contacting support

For empty metrics, try a different period. For unavailable growth, check whether the preceding period fits within recent order history. For download or clipboard errors, check browser permissions and retry. The guide explains each metric and the export steps.